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Degraded

Critical error on some sites when orders marked complete

Jun 21, 2024 at 09:01pm UTC
Affected services
Transactional Email API

Resolved
Jun 21, 2024 at 09:27pm UTC

All email queues have been reviewed and any delayed emails have been sent. We have replaced this plugin in our network and the issue should no longer reoccur.

Created
Jun 21, 2024 at 09:01pm UTC

An update to the Gravity SMTP installed on 4 sites in our network causes a critical error when an order triggers an email to be sent. We have identified the cause and are correcting the issue now.